Contact information

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Contact Information

Thank you for visiting Avoreya. Our customer support team is available to assist with questions regarding products, orders, shipping, delivery, returns, refunds, exchanges, and our store policies.

Customer Support

Brand name: Avoreya

Business email:
Business email

Business telephone:
+60 123431636

Customer support hours:
Customer support hours: 9:00 AM to 6:00 PM, Monday to Sunday

Business Information

Legal business name:
Avoreya

Registered business address:
A-8-8, JALAN MP1, Subang Jaya, 47500 MALAYSIA

Country of registration:
Malaysia

Website:
www.shopavoreya.com

Important: The legal business name, registration number, business address, telephone number, and support hours must match your actual business information.

Order Enquiries

For questions about an existing order, contact us through our Business email.

Please include:

  • Your full name.
  • Your order number.
  • The email address used to place the order.
  • A clear description of your question or concern.
  • Photographs or videos where the enquiry concerns a damaged, defective, incorrect, or incomplete item.

Providing complete information will help us review and respond to your enquiry more efficiently.

Shipping and Tracking Enquiries

Orders are normally processed and shipped within 2 to 3 business days.

After shipment, estimated delivery is generally 7 to 15 business days.

Tracking updates may take several business days to appear after an order has been handed to the shipping carrier.

For shipping or tracking assistance, contact us through our Business email and include your order number.

Returns and Refunds

Eligible return requests must be submitted within 14 business days from the date the order is marked as delivered.

Before returning any product, contact us through our Business email to request return instructions.

Products returned without prior approval may not be accepted or refunded. Please review our Return and Refund Policy for complete eligibility requirements and exclusions.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos of the product.
  • Photographs of the packaging and shipping label.

Once the issue has been reviewed, we may offer a replacement, refund, store credit, or another appropriate resolution.

Address Changes and Order Cancellations

Contact us as soon as possible if you need to change your shipping information or request an order cancellation.

We cannot guarantee that changes or cancellations can be completed after an order has entered processing or has been shipped.

Response Times

We aim to respond to customer enquiries as quickly as reasonably possible during our normal business days.

Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high enquiry volume.

Please avoid sending multiple messages regarding the same enquiry, as this may delay the review process.

Business and Partnership Enquiries

For supplier, partnership, media, wholesale, intellectual-property, or other business-related enquiries, contact us through our Business email.

Please clearly state the purpose of your enquiry and provide your name, company, website, and relevant supporting information.

Contact Avoreya

Avoreya Customer Support
Business email

We appreciate your business and will make reasonable efforts to assist with your enquiry.