Return and Refund Policy

At Avoreya, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

14-Business-Day Return Window

You may request a return within 14 business days from the date your order is marked as delivered.

Return requests submitted after the 14-business-day return period may not be accepted.

Return Eligibility

To be eligible for a return, your item must:

• Be unused, unworn, unwashed, and in its original condition.
• Include its original packaging, tags, accessories, and manuals.
• Show no signs of damage, misuse, alteration, or excessive handling.
• Be accompanied by your order number or proof of purchase.

Avoreya reserves the right to reject a return if the item does not meet these requirements.

How to Request a Return

To begin a return, contact us through our Business email within 14 business days of delivery.

Please include the following information:

• Your full name.
• Your order number.
• The item you wish to return.
• The reason for the return.
• Clear photos or videos if the item is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or different from what you ordered, contact us through our Business email as soon as possible.

Please provide your order number and clear photos or videos showing the issue. Once reviewed, we may offer a replacement, refund, store credit, or another appropriate resolution.

Non-Returnable Items

The following items may not be eligible for return:

• Items that have been used, worn, washed, damaged, or altered.
• Items returned without their original packaging or accessories.
• Personalized, customized, or made-to-order products.
• Personal-care, hygiene, or intimate-use products that have been opened.
• Gift cards or downloadable digital products.
• Clearance or final-sale items when clearly marked as non-returnable.

These exclusions do not limit any rights you may have under applicable consumer-protection laws.

Return Shipping Costs

Unless the item is confirmed to be damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, express delivery fees, customs duties, taxes, and return shipping costs are generally non-refundable unless required by applicable law or the return is caused by an error on our part.

We recommend using a trackable shipping service and keeping your shipping receipt. Avoreya is not responsible for return parcels that are lost, damaged, or delivered to an incorrect address.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

If a returned item is used, damaged, incomplete, or not in its original condition, Avoreya may reject the refund or deduct an appropriate amount from the refund where permitted by law.

Exchanges

Exchanges are subject to product availability. To request an exchange, contact us through our Business email.

In some cases, the fastest option may be to return the original item and place a new order after the return has been approved.

Order Cancellations and Address Changes

If you need to cancel an order or change your shipping information, contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has entered processing or has been shipped.

Contact Us

For questions about returns, refunds, exchanges, or your order, please contact:

Avoreya Customer Support
Business email

We aim to review customer support requests as quickly as reasonably possible during normal business days.