Shipping policy

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Shipping Policy

Thank you for shopping with Avoreya. This Shipping Policy explains our order processing, estimated delivery times, tracking information, and other important shipping details.

Order Processing

Orders are typically processed and shipped within 2 to 3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. Orders placed during weekends or public holidays will begin processing on the next available business day.

During busy periods, promotional events, holidays, or periods of unusually high order volume, processing may take slightly longer.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is 7 to 15 business days.

Please note: The estimated delivery period begins after your order has been processed and shipped. Processing time and delivery time are separate.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, shipping carrier, customs processing, weather conditions, public holidays, and other circumstances outside our control.

Shipping Destinations

We ship to the destinations made available during checkout. Shipping availability, delivery estimates, and shipping charges may vary depending on the destination and the products ordered.

If we are unable to deliver to your location, we will contact you using the email address provided with your order.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Promotional free shipping may only apply to eligible orders, products, destinations, or promotional periods.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing your tracking information.

Tracking information may take several business days to update after your parcel has been handed over to the shipping carrier.

In some cases, tracking updates may be limited while the parcel is in transit between countries or shipping partners.

Multiple Packages

If your order contains multiple products, the items may be shipped separately and arrive at different times.

You may receive more than one package and more than one tracking number for the same order. You will not be charged additional shipping fees unless clearly stated during checkout.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your name, street address, apartment or unit number, city, postal code, country, email address, and telephone number before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible through our Business email.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Avoreya is not responsible for delivery failures, delays, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

Delivery Delays

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes of delays include:

  • Customs inspections or customs clearance procedures.
  • High shipping volumes or carrier disruptions.
  • Public holidays or severe weather conditions.
  • Incorrect or incomplete delivery information.
  • Remote delivery locations.
  • Transportation or logistical disruptions.
  • Events outside the reasonable control of Avoreya.

A delayed shipment does not automatically qualify for a refund while the parcel remains in transit.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Avoreya does not control customs charges or customs processing times.

Marked as Delivered but Not Received

If your tracking information shows that your parcel has been delivered but you cannot locate it, please:

  • Check around your property and any safe delivery locations.
  • Ask household members, neighbours, or building management.
  • Confirm that the shipping address entered at checkout was correct.
  • Contact the shipping carrier using your tracking number.

If you still cannot locate your parcel, contact us through our Business email with your order number and tracking information.

Lost or Damaged Packages

If your parcel appears to be lost in transit or arrives damaged, contact us through our Business email as soon as possible.

For damaged items, please provide your order number and clear photographs or videos of the product, packaging, and shipping label.

We will review the situation and may offer a replacement, refund, store credit, or another appropriate resolution depending on the circumstances.

Order Cancellations

If you wish to cancel your order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled after it has entered processing or has been shipped. Once an order has been shipped, it may need to be handled according to our Return and Refund Policy.

Contact Us

For questions regarding your shipment, delivery status, tracking information, or shipping address, please contact:

Avoreya Customer Support
Business email

Please include your full name and order number so that we can assist you more efficiently.